FAQ

Steps to follow to complete your order:

To place your order, find the desired product and click the 'Add To Cart' button then click on the 'Check Out' button. Fill in your shipping and billing information, this is where you will see payment options for VISA, Paypal and Mastercard, and we will ship your order to your given address.

How do we contact pro pain relief?

Please email: support@propainrelief.com.au

General shipping timeframes:

If the item is in stock in Brisbane 7-14 days. If it needs to come from our factory then 14-28 days, this is dependent on holidays, weather events, stock levels, quality checks and correct delivery information of course.

What is the cost of shipping in Australia?

It's free!

Do you have a returns policy?

We have a 30 day returns policy if there is unexplained damage. We do a quality inspection of all products here in Brisbane, Australia, so this would he a highly unusual event.

Can we pay with Mastercard and Visa?

Yes, please follow these steps to make a purchase: click on the product, add to cart, then go to checkout, fill in delivery details, and under this section the payment section appears. Here you enter your cards details which can include Mastercard, Visa, Amex, Eftpos, Union Pay, JCB and Paypal. 

Is your website secure?

We use SSL security to ensure all your personal information is encrypted. We
do not store your credit card information and it will be used one time only upon purchasing the products

How do we check the status of the order?

We will email you with tracking information once we are aware of a change of status and if you supply us your email.

Change or cancellation?

We process orders usually within 24-72 hours, and sometimes even faster! If you need to change or cancel your order, just let us know as soon as you can, and we'll do our best to assist. But once your order is fulfilled and shipped, we can't do much at this stage. 

Are you a dropshipping company?

No, we are a Brisbane based company that has selected a premium product range, and we guarantee quality, we quality check every product , and we practice what we preach, we use the products ourselves. There is free Australia wide shipping and a 30 day returns policy, so you can enjoy our product range without worrying.